My name is Iyiola Oliyide. I am an alumni of Towson University, MD with a Bachelors of Science in Information Technology. I am passionately always seeking after hands-on opportunities that will help me develop my skills and all the exposure that comes with. The fields I find most interesting are System Administration, Cloud Computing, and Cybersecurity. I have several years of experience actively working on computers for the reason of a repair, troubleshooting, and/or upgrades. Additionally, I have experience with Windows, Mac, and Chrome operating systems, basic Linux commands, and Azure. I am very organized, reliable and always open to learning.
In my spare time, I enjoy watching YouTube videos on tech product reviews, researching, and playing video games. I look forward to this website hosting like minds for deep discussions in the form of a forum.
EXPERIENCE
2023
IT Support Tech II
Mercy Medical Center, Baltimore, MD
Managed the deployment of 50+ workstations, configuring and integrating printers, scanners and various peripherals at a newly renovated hub site. Address security system challenges, such as identity and access management, cyberattacks, and hardware and software vulnerabilities. Oversaw the repair of crucial out of sync wireless digital clocks stationed in patient rooms. Process large amounts of tickets with accuracy and efficiency in a fast-paced work environment.
2022-2023
IT Support Tech I
Mercy Medical Center, Baltimore, MD
Provided technical support to 5,000+ hospital staff weekly and 50+ tickets per day through efficient troubleshooting. Utilized Active Directory for the administration of user accounts & computer policies. Enforced security through access control for network, file share, and applications, and also mitigation of risks. Monitored and maintained thin clients provisioned through VMware + IGEL on enterprise network
Consultation Agent
Best Buy / Geek Squad, Nottingham, MD
Controlled reservations and walk-ins of 2,000+ clients seeking device repair and/or diagnosis. Diagnosed and resolved a range of software, hardware, and connectivity issues while delivering technical training on hardware/software to clients. Consistently met monthly net customer score, with an average of 98% client satisfaction with service.
EDUCATION
2022-2024
Bachelor of Science, Information Technology
Towson University, Towson, MD
2019-2023
Associate of Science, Computer Science
Community College of Baltimore County, Essex
SKILLS
85%
Hardware & Software Troubleshooting
92%
Photoshop
81%
Citrix Storefront/Director
86%
Azure Cloud
90%
SCCM
95%
Office 365
Certifications
May 2022
Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)